Armory provides several levels of support to enable successful outcomes for our customers:
If you're an Armory Spinnaker enterprise customer: We offer two levels of enterprise support:
Standard Enterprise Support:
- M-F 9am-5pm Pacific time support via customer portal ticketing system, email or phone
- Tickets responded to by next business day
- Best effort bug fixes to the open source Spinnaker project
- Access to unlimited remote training documentation & video resources
Premium Enterprise Support:
- Armory Service Level Agreement: 99.95% Uptime
- On-Demand access to a Solutions Architect up to 24 hours per month.
- At least 1 on-site training session per month
- Armory prioritizes company's needs in product roadmap timeline planning.
- Armory guides company's team(s) on building features important to company which can then be open sourced (This helps prevent forked versions of Spinnaker.)
- Armory guides company team(s) on building proprietary features that extend Armory Spinnaker for company's non-OSS needs.
If you're just evaluating Armory Spinnaker:
- We encourage you to try installing Spinnaker here
- We offer self-service training guides here
- Chat with us right now: Just hit the little chat button at the bottom right of this page (or any page on our site).
- Call us: We're at 1.888.222.3370
- Email us: You can reach us via email@example.com anytime.