Armory provides several levels of support to enable successful outcomes for our customers:

If you're an Armory Spinnaker enterprise customer: We offer two levels of enterprise support:

Standard Enterprise Support:

  • M-F 9am-5pm Pacific time support via customer portal ticketing system, email or phone
  • Tickets responded to by next business day
  • Best effort bug fixes to the open source Spinnaker project
  • Access to unlimited remote training documentation & video resources

Premium Enterprise Support:

  • Armory Service Level Agreement: 99.95% Uptime
  • On-Demand access to a Solutions Architect up to 24 hours per month.
  • At least 1 on-site training session per month
  • Armory prioritizes company's needs in product roadmap timeline planning.
  • Armory guides company's team(s) on building features important to company which can then be open sourced (This helps prevent forked versions of Spinnaker.)
  • Armory guides company team(s) on building proprietary features that extend Armory Spinnaker for company's non-OSS needs.

If you're just evaluating Armory Spinnaker: